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Policy

AI Transparency Policy

CareHarbor 360 LLC, operated by Synergia Infotech Private Limited (parent company)

Registered office: D-No 11-941, Post Office Arvinda Nagar, Anantapur, Ananthapur, Andhra Pradesh 515001, India

Contact: support@careharbor360.com

Effective date: July 20, 2026 · Last updated: July 20, 2026

CAREHARBOR360

ARTIFICIAL INTELLIGENCE (AI) TRANSPARENCY POLICY

Version: 1.0
Effective Date: July 20, 2026
Last Updated: July 20, 2026

TABLE OF CONTENTS

  1. Purpose

  2. Scope

  3. Our Approach to AI

  4. How We Use AI

  5. Human Oversight

  6. AI Limitations

  7. Fairness and Responsible AI

  8. User Responsibilities

  9. Data and Privacy

  10. AI Improvements

  11. Third-Party AI Services

  12. Reporting Concerns

  13. Policy Updates

  14. Contact Information

1. PURPOSE

1.1 Purpose of this Policy

This Artificial Intelligence (AI) Transparency Policy explains how CareHarbor360 uses AI to support its Services and outlines the principles that guide our development and use of AI technologies.

The objectives of this Policy are to:

  • provide transparency about the role of AI within the platform;

  • explain the relationship between AI-assisted features and human decision-making;

  • promote responsible and trustworthy use of AI;

  • describe the limitations of AI-generated outputs; and

  • help users make informed decisions when using AI-enabled features.

1.2 Relationship to Other Policies

This Policy should be read together with the:

  • Privacy Policy;

  • Terms of Service;

  • Acceptable Use Policy; and

  • any feature-specific notices provided within the Services.

Where personal information is processed in connection with AI features, such processing will be governed by the Privacy Policy and applicable law.

2. SCOPE

This Policy applies to AI-powered features made available through the CareHarbor360 platform.

These features may evolve over time as the Services develop.

Not every feature described in this Policy will necessarily be available to every user or at all times.

3. OUR APPROACH TO AI

CareHarbor360 views AI as a tool to assist, not replace, people.

Our goal is to use AI to:

  • improve efficiency;

  • help users organize information;

  • support informed decision-making;

  • reduce administrative effort; and

  • enhance the overall user experience.

AI is designed to complement human judgment rather than substitute for it.

4. HOW WE USE AI

Depending on the Services available, AI may assist with:

  • caregiver recommendations;

  • job recommendations;

  • profile optimization;

  • resume suggestions;

  • job description drafting;

  • message drafting;

  • scheduling suggestions;

  • search enhancements;

  • document summarization;

  • translation assistance;

  • customer support interactions; and

  • other productivity or informational features.

The availability and functionality of AI tools may change over time.

5. HUMAN OVERSIGHT

Important decisions remain with people.

CareHarbor360 does not intend for AI to make final decisions about:

  • hiring;

  • caregiver selection;

  • employment relationships;

  • contracts;

  • payments;

  • disciplinary actions;

  • legal matters; or

  • emergency situations.

Users should independently review AI-generated information before acting upon it.

Where CareHarbor360 uses AI internally to assist with platform operations, appropriate human oversight may be applied depending on the nature and potential impact of the decision.

6. AI LIMITATIONS

AI systems have inherent limitations.

AI-generated outputs:

  • may contain factual errors;

  • may be incomplete;

  • may become outdated;

  • may misinterpret context;

  • may not account for all relevant information; and

  • should not be treated as professional advice.

Users should exercise independent judgment when relying on AI-assisted features.

7. FAIRNESS AND RESPONSIBLE AI

CareHarbor360 is committed to developing and using AI responsibly.

Our objectives include:

  • promoting fairness;

  • reducing unintended bias where reasonably practicable;

  • improving accuracy over time;

  • maintaining appropriate human oversight;

  • protecting user privacy; and

  • supporting safe and responsible use of AI.

We recognize that no AI system is perfect and continuously evaluate opportunities to improve our AI-enabled features.

8. USER RESPONSIBILITIES

When using AI features, users are responsible for:

  • reviewing AI-generated content before using it;

  • correcting inaccurate information;

  • exercising independent judgment;

  • avoiding unlawful or harmful uses of AI;

  • ensuring that information submitted to AI features is appropriate and lawful.

Users should not rely solely on AI outputs when making important personal, financial, legal, employment, or caregiving decisions.

9. DATA AND PRIVACY

Information processed through AI features may be used to provide the requested functionality and to maintain, test, improve, or secure the Services, subject to applicable law and our Privacy Policy.

Users should avoid submitting:

  • passwords;

  • one-time passwords (OTPs);

  • payment credentials;

  • confidential information they are not authorized to disclose; or

  • information that would violate the rights of others.

10. AI IMPROVEMENTS

CareHarbor360 may update or improve AI-enabled features over time.

Changes may include:

  • improved accuracy;

  • new capabilities;

  • revised workflows;

  • updated AI models;

  • additional safeguards; and

  • enhanced user controls.

AI functionality may also be modified, suspended, or discontinued as part of ongoing development.

11. THIRD-PARTY AI SERVICES

Certain AI features may rely on technology or infrastructure provided by third-party service providers.

Where applicable, information necessary to provide AI functionality may be processed by those providers in accordance with applicable agreements, our Privacy Policy, and applicable law.

12. REPORTING CONCERNS

Users who believe an AI feature has produced harmful, inappropriate, or inaccurate outputs are encouraged to report the issue through CareHarbor360's support channels.

Feedback helps us investigate concerns and improve AI performance over time.

13. POLICY UPDATES

This Policy may be updated periodically to reflect changes in technology, legal requirements, or CareHarbor360's AI practices.

The latest version will be made available through the CareHarbor360 platform.

14. CONTACT INFORMATION

Questions about this AI Transparency Policy or CareHarbor360's use of AI may be directed to the contact information published on our website.