Terms of Service

CAREHARBOR360

TERMS OF SERVICE

Enterprise Edition v1.0

Effective Date: July 20, 2026

Last Updated: July 20, 2026

Jurisdiction: Republic of India

DOCUMENT CONTROL

TABLE OF CONTENTS

1. Acceptance of the Terms

2. About CareHarbor360

3. Eligibility

4. Nature of the Platform

5. User Accounts

6. Identity Verification

7. Marketplace Rules

8. Caregiver Responsibilities

9. Family Responsibilities

10. Prohibited Conduct

11. Trust & Safety

12. Fees and Payments

13. User Content

14. Intellectual Property

15. Reviews and Ratings

16. AI Features

17. Suspension and Termination

18. Disclaimers

19. Limitation of Liability

20. Indemnification

21. Dispute Resolution

22. Governing Law

23. Changes to these Terms

24. Miscellaneous

(The remaining sections will be completed in later installments.)

1. ACCEPTANCE OF THESE TERMS

These Terms of Service ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and CareHarbor360 ("CareHarbor360," "Company," "we," "our," or "us") governing your access to and use of our website, mobile applications, software, APIs, and related services (collectively, the "Services").

By accessing, registering for, or using the Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and all policies incorporated by reference.

If you do not agree to these Terms, you must not access or use the Services.

2. ABOUT CAREHARBOR360

CareHarbor360 is a technology marketplace designed to facilitate connections between families, caregivers, childcare providers, elder caregivers, companions, domestic support professionals, agencies, and employers.

CareHarbor360 provides technology tools that assist users in discovering, communicating with, evaluating, and engaging one another.

Unless expressly stated otherwise, CareHarbor360:

• is not an employer of caregivers;

• is not an employment agency;

• is not a staffing agency;

• is not a healthcare provider;

• does not provide medical treatment or medical advice;

• does not supervise caregiving relationships after users engage one another.

The ultimate decision to hire, retain, supervise, compensate, or discontinue a caregiver remains solely with the applicable users.

3. ELIGIBILITY

To use the Services, you represent and warrant that you:

• are legally capable of entering into a binding contract under applicable law;

• have provided accurate registration information;

• will maintain accurate account information;

• will comply with these Terms and applicable laws;

• will not use the Services for unlawful purposes.

If you create an account on behalf of a business or organization, you represent that you have authority to bind that entity to these Terms.

4. NATURE OF THE PLATFORM

CareHarbor360 operates solely as a technology platform facilitating introductions and interactions between users.

Except where expressly stated:

• CareHarbor360 does not employ caregivers.

• CareHarbor360 does not guarantee employment.

• CareHarbor360 does not guarantee job placements.

• CareHarbor360 does not guarantee caregiver availability.

• CareHarbor360 does not guarantee user suitability.

• CareHarbor360 does not guarantee successful matches.

• CareHarbor360 does not guarantee the quality of services provided by users.

Users remain solely responsible for evaluating whether another user is appropriate for their individual circumstances.

5. USER ACCOUNTS

Users must create an account to access certain Services.

Users agree to:

• provide truthful and accurate information;

• maintain current information;

• keep login credentials confidential;

• promptly notify CareHarbor360 of unauthorized account access;

• accept responsibility for activity occurring under their account.

CareHarbor360 reserves the right to suspend, restrict, or terminate accounts that violate these Terms or present security, fraud, or safety concerns.

6. ACCOUNT SECURITY

Users are responsible for maintaining the confidentiality of their passwords and authentication credentials.

Users shall not:

• share accounts;

• lend accounts to others;

• permit unauthorized use of their accounts;

• attempt to access another user's account.

CareHarbor360 may implement additional authentication measures where appropriate to protect platform security.

7. IDENTITY VERIFICATION

CareHarbor360 may offer or require identity verification for certain Services.

Users agree that:

• submitted identification documents must be authentic;

• identity information must belong to the registering user;

• fraudulent verification attempts may result in permanent account suspension.

Identity verification improves trust but does not constitute a guarantee of honesty, competence, safety, or future conduct.

8. MARKETPLACE RELATIONSHIP

Users acknowledge that:

• hiring decisions remain solely between users;

• employment relationships, where created, are formed directly between users and are not created with CareHarbor360;

• CareHarbor360 is not responsible for wages, taxes, benefits, employment contracts, supervision, scheduling, or labor law compliance between users.

Users remain responsible for obtaining legal, tax, or employment advice where appropriate.

9. USER RESPONSIBILITIES

All users agree to:

• act honestly;

• comply with applicable laws;

• respect other users;

• maintain accurate information;

• use the platform in good faith;

• refrain from fraudulent conduct;

• promptly report safety concerns.

Users remain responsible for their own decisions regarding interactions arranged through the platform.

10. CAREGIVER RESPONSIBILITIES

Caregivers represent and warrant that information submitted to CareHarbor360 is accurate.

Caregivers agree to:

• accurately represent qualifications;

• accurately disclose certifications;

• maintain required licenses where applicable;

• communicate honestly with families;

• comply with applicable laws;

• maintain professionalism;

• avoid misleading statements;

• avoid discriminatory conduct prohibited by law;

• refrain from impersonation.

Caregivers remain solely responsible for services they provide.

11. FAMILY RESPONSIBILITIES

Families agree to:

• provide accurate job descriptions;

• communicate honestly;

• treat caregivers respectfully;

• comply with applicable laws;

• avoid discriminatory hiring practices prohibited by law;

• avoid requesting unlawful services;

• maintain a reasonably safe environment for caregivers.

Families remain solely responsible for supervising caregivers engaged through the platform.

12. NO MEDICAL SERVICES

CareHarbor360 is not a medical provider.

The Services do not constitute:

• medical advice;

• nursing advice;

• diagnosis;

• treatment;

• emergency response;

• healthcare services.

Users requiring medical care should consult qualified healthcare professionals or emergency services.

13. NO EMPLOYMENT GUARANTEE

Use of CareHarbor360 does not guarantee:

• employment;

• interviews;

• caregiver availability;

• hiring;

• income;

• continued work;

• client acquisition;

• business success.

Platform use is provided on an opportunity basis only.

PART 2

14. PROHIBITED CONDUCT

To maintain a safe, lawful, and trustworthy marketplace, users shall not engage in conduct that violates these Terms, applicable law, or the rights of others.

The following activities are prohibited, whether attempted or completed.

14.1 False Identity

Users shall not:

• Create accounts using another person's identity.

• Impersonate any individual or organization.

• Use fictitious identities to deceive others.

• Create fake caregiver profiles.

• Create fake family profiles.

• Submit altered identification documents.

• Submit forged certifications.

• Submit forged employment records.

• Use stolen photographs.

• Use AI-generated profile photographs to misrepresent identity.

• Operate accounts on behalf of another person without authorization.

14.2 Fraudulent Conduct

Users shall not:

• Commit fraud.

• Attempt fraud.

• Obtain money through deception.

• Misrepresent qualifications.

• Misrepresent work history.

• Misrepresent licensing.

• Misrepresent certifications.

• Misrepresent identity verification status.

• Misrepresent payment information.

• Submit false references.

• Fabricate reviews.

• Manipulate ratings.

14.3 Platform Abuse

Users shall not:

• Circumvent platform restrictions.

• Create multiple accounts to evade enforcement.

• Attempt to bypass suspensions.

• Use bots without authorization.

• Automate account creation.

• Interfere with platform functionality.

• Reverse engineer the platform.

• Probe security vulnerabilities.

• Introduce malware.

• Upload viruses.

• Perform denial-of-service attacks.

• Attempt unauthorized access.

14.4 Harassment

Users shall not engage in:

• Harassment.

• Threats.

• Intimidation.

• Bullying.

• Hate speech.

• Discriminatory abuse.

• Stalking.

• Sexual harassment.

• Extortion.

• Blackmail.

• Doxxing.

• Repeated unwanted contact.

CareHarbor360 reserves the right to immediately suspend accounts engaging in abusive behavior.

14.5 Illegal Activities

Users shall not use the Services to facilitate:

• Human trafficking.

• Child exploitation.

• Elder abuse.

• Forced labor.

• Financial fraud.

• Identity theft.

• Money laundering.

• Terrorist financing.

• Drug trafficking.

• Illegal gambling.

• Distribution of illegal materials.

• Criminal conspiracies.

Any suspected criminal activity may be referred to appropriate authorities where legally required or appropriate.

14.6 Misuse of Children

Users shall not:

• Request unlawful childcare.

• Seek services that violate child protection laws.

• Upload exploitative material.

• Attempt to recruit minors.

• Share identifying information about unrelated children without authorization.

• Use the platform in any manner that could endanger children.

Child safety is a priority of CareHarbor360. Accounts posing an immediate risk may be suspended without prior notice.

14.7 Misuse of Elder Care

Users shall not use the platform to facilitate:

• Financial exploitation.

• Abuse.

• Neglect.

• Exploitation of vulnerable adults.

• Unauthorized access to financial assets.

• Coercive caregiving arrangements.

14.8 Payment Abuse

Users shall not:

• Use stolen payment methods.

• Initiate fraudulent chargebacks.

• Manipulate subscriptions.

• Attempt payment fraud.

• Circumvent platform fees.

• Engage in money laundering.

• Use another person's financial information without authorization.

14.9 Privacy Violations

Users shall not:

• Publish another person's private information.

• Share government identification numbers.

• Share passwords.

• Share financial credentials.

• Upload confidential third-party documents without authorization.

• Record conversations where prohibited by law.

• Misuse personal information obtained through the platform.

14.10 Intellectual Property Violations

Users shall not:

• Upload copyrighted material without authorization.

• Infringe trademarks.

• Misappropriate trade secrets.

• Copy proprietary platform materials.

• Misuse CareHarbor360 branding.

15. TRUST & SAFETY

CareHarbor360 maintains Trust & Safety processes intended to promote responsible use of the platform.

Trust & Safety measures may include:

• Identity verification

• Fraud detection

• Abuse reporting

• Risk scoring

• Content moderation

• Manual review

• Automated monitoring

• Security investigations

• User reporting systems

• Platform audits

These measures are intended to reduce risk but do not guarantee the conduct or suitability of any user.

16. USER REPORTING

Users are encouraged to promptly report:

• Fraud

• Fake profiles

• Identity theft

• Harassment

• Abuse

• Threats

• Child safety concerns

• Elder abuse concerns

• Payment fraud

• Platform vulnerabilities

• Terms violations

Reports should be made in good faith.

Knowingly false reports may themselves constitute a violation of these Terms.

17. PLATFORM INVESTIGATIONS

CareHarbor360 may investigate suspected violations of these Terms.

Investigations may include:

• Reviewing account information

• Reviewing communications conducted through the platform

• Reviewing uploaded documents

• Reviewing payment records

• Reviewing login history

• Reviewing verification records

• Contacting involved users

• Requesting additional information

• Consulting third-party service providers

• Preserving relevant records

Failure to cooperate with reasonable investigations may result in suspension or termination.

18. ENFORCEMENT ACTIONS

If CareHarbor360 reasonably believes a violation has occurred, we may take one or more actions, including:

• Issue a warning

• Require identity verification

• Remove content

• Remove reviews

• Restrict account features

• Suspend messaging

• Suspend profile visibility

• Suspend payments

• Temporarily suspend the account

• Permanently terminate the account

• Report unlawful conduct to competent authorities

• Preserve evidence

• Cooperate with law enforcement where legally required

CareHarbor360 reserves discretion in selecting appropriate enforcement measures based on the nature and severity of the conduct.

19. EMERGENCY ACCOUNT SUSPENSION

CareHarbor360 may immediately suspend or restrict access to the Services without prior notice where reasonably necessary to:

• Protect children

• Protect vulnerable adults

• Prevent fraud

• Protect users

• Protect platform security

• Respond to legal obligations

• Prevent ongoing abuse

• Prevent unauthorized access

• Address credible safety concerns

Where appropriate, users may be given an opportunity to provide additional information before a final decision is made.

20. USER COOPERATION

Users agree to cooperate with reasonable requests from CareHarbor360 relating to:

• Identity verification

• Fraud investigations

• Security incidents

• Trust & Safety reviews

• Compliance with applicable law

• Resolution of platform disputes

Failure to provide requested information may affect continued access to the Services.

21. NO GUARANTEE OF USER CONDUCT

CareHarbor360 does not guarantee that any user will:

• Act honestly

• Perform services competently

• Fulfill contractual obligations

• Appear for scheduled work

• Provide accurate information

• Maintain certifications

• Comply with applicable laws

Users are responsible for exercising their own judgment before entering into any caregiving arrangement.

Chapter 3

PAYMENT TERMS, SUBSCRIPTIONS & BILLING

Enterprise Edition

22. PAYMENT TERMS

This Chapter governs all fees, subscriptions, payments, billing, refunds, credits, promotional offers, and other financial transactions conducted through the CareHarbor360 platform.

By purchasing or using paid Services, you agree to be bound by this Chapter in addition to the remainder of these Terms.

23. PAID SERVICES

Certain features of the Services may require payment.

Paid Services may include, without limitation:

• Premium caregiver memberships

• Family premium memberships

• Featured caregiver profiles

• Featured job listings

• Verification services

• Identity verification services

• AI-powered premium tools

• Resume enhancement services

• Background verification services (where offered)

• Advertising services

• Subscription packages

• Enterprise plans

• Agency plans

• Additional marketplace services introduced in the future

Availability of Paid Services may vary by region and may change over time.

24. PRICING

All pricing is displayed in the currency identified at the time of purchase.

Unless otherwise stated:

• Prices are exclusive of applicable taxes.

• Taxes will be added where required by law.

• Pricing may vary by subscription level, geographic region, promotional offers, or feature availability.

CareHarbor360 reserves the right to modify pricing for future purchases, subject to applicable law and advance notice where required.

25. SUBSCRIPTIONS

Certain Services are offered on a recurring subscription basis.

Subscription periods may include:

• Weekly

• Monthly

• Quarterly

• Semi-Annual

• Annual

• Multi-Year

Subscription features may differ depending upon the selected plan.

26. AUTO-RENEWAL

Unless cancelled before the end of the applicable subscription period, subscriptions automatically renew for successive periods of the same duration.

By purchasing a subscription, you authorize CareHarbor360 or its payment processor to charge the applicable payment method for each renewal until cancelled.

Users are responsible for maintaining valid payment information.

27. BILLING AUTHORIZATION

By providing a payment method, you represent that:

• you are authorized to use the payment method;

• billing information is accurate;

• sufficient funds or credit are available; and

• CareHarbor360 may charge the payment method for authorized purchases.

Failure to maintain valid payment information may result in interruption or suspension of paid Services.

28. PAYMENT PROCESSORS

Payments may be processed by independent third-party payment service providers.

CareHarbor360 does not directly control payment processing systems operated by such providers.

Users may also be subject to the applicable terms and privacy policies of those payment providers.

29. TAXES

Users are responsible for taxes applicable to their purchases unless otherwise required by law.

Where required, CareHarbor360 may collect:

• Goods and Services Tax (GST)

• Other indirect taxes

• Legally required governmental fees

Invoices may reflect applicable taxes separately.

30. FAILED PAYMENTS

If payment cannot be successfully processed, CareHarbor360 may:

• retry the transaction;

• notify the user;

• temporarily suspend premium features;

• restrict account functionality;

• terminate subscriptions for non-payment;

• require an alternate payment method before restoring access.

Repeated payment failures may result in account restrictions.

31. DELINQUENT ACCOUNTS

Accounts with outstanding balances may be restricted until payment obligations have been satisfied.

CareHarbor360 reserves the right to suspend access to paid features during periods of delinquency.

Nothing in these Terms prevents CareHarbor360 from pursuing lawful recovery of unpaid amounts.

32. REFUND POLICY

Unless otherwise required by applicable law or expressly stated at the time of purchase:

• Subscription fees are generally non-refundable after the applicable subscription period has commenced.

• Partial use of a subscription does not entitle a user to a partial refund.

• Failure to use purchased features does not create an entitlement to a refund.

• Promotional purchases may be subject to additional restrictions disclosed at the time of purchase.

Where a refund is approved, it will generally be returned through the original payment method where reasonably practicable.

33. CANCELLATION OF SUBSCRIPTIONS

Users may cancel recurring subscriptions at any time through their account settings or other methods provided by CareHarbor360.

Cancellation prevents future renewal charges but does not retroactively cancel charges already incurred.

Unless otherwise required by law, access to paid features continues until the end of the current billing period.

34. PRICE CHANGES

CareHarbor360 may revise subscription pricing from time to time.

Price changes generally apply prospectively and will not affect amounts already charged for the current billing period.

Where required by applicable law, advance notice will be provided before revised pricing takes effect.

Users who do not agree with revised pricing may cancel their subscriptions before the renewal date.

35. PROMOTIONAL OFFERS

CareHarbor360 may offer:

• free trials;

• introductory pricing;

• promotional discounts;

• referral incentives;

• coupons;

• limited-time offers.

Promotional offers:

• may have separate eligibility criteria;

• may not be combined unless expressly permitted;

• may be modified or discontinued at any time for future purchases;

• may be withdrawn where fraud or abuse is suspected.

36. FREE TRIALS

Where offered, free trials provide temporary access to certain paid features.

Unless otherwise disclosed, free trials:

• are limited to one per eligible user;

• may require a valid payment method;

• automatically convert to a paid subscription if not cancelled before the trial period ends.

Eligibility for free trials is determined by CareHarbor360 in its sole discretion.

37. REFERRAL PROGRAMS

Referral incentives, if offered, are governed by separate program terms.

CareHarbor360 may:

• modify referral programs;

• suspend referral rewards;

• reject fraudulent referrals;

• recover improperly issued rewards.

38. CHARGEBACKS

Users agree to contact CareHarbor360 to attempt resolution of billing disputes before initiating a chargeback where reasonably practicable.

Fraudulent or abusive chargebacks may result in:

• suspension of premium services;

• termination of accounts;

• recovery of unpaid amounts through lawful means.

Nothing in this section limits a user's rights under applicable consumer protection laws.

39. BILLING ERRORS

Users should promptly notify CareHarbor360 of suspected billing errors.

CareHarbor360 will make reasonable efforts to investigate and, where appropriate, correct confirmed billing errors.

40. CREDITS

From time to time, CareHarbor360 may issue promotional or service credits.

Unless expressly stated otherwise:

• credits have no cash value;

• credits are non-transferable;

• credits are not redeemable for cash;

• credits may expire.

41. SUSPENSION FOR NON-PAYMENT

CareHarbor360 may suspend access to paid Services if payment obligations remain outstanding.

During suspension:

• premium features may be disabled;

• profile visibility may be reduced;

• AI features may be unavailable;

• advertising placements may be removed.

Restoration of Services may require payment of outstanding balances.

42. NO FINANCIAL ADVICE

Payment-related information provided through the Services is for administrative purposes only and does not constitute financial, accounting, legal, or tax advice.

Users remain responsible for obtaining professional advice regarding their own financial or tax obligations.

43. MODIFICATION OF PAID SERVICES

CareHarbor360 may add, modify, replace, or discontinue paid features.

Where reasonably practicable, material changes affecting active subscriptions will be communicated in advance.

44. SURVIVAL

Sections relating to unpaid fees, payment disputes, refunds, chargebacks, taxes, indemnification, limitations of liability, and dispute resolution shall survive termination of these Terms to the extent permitted by applicable law.

End of Chapter 3

Review and one important recommendation

This chapter is intentionally written without promising practices you may not actually implement. For example, it does not promise:

• fixed refund timelines,

• guaranteed billing notices,

• specific payment processors,

• escrow arrangements,

• or any certification.

As your platform grows, you can add those operational commitments once they're actually in place.

Chapter 4

MARKETPLACE RELATIONSHIP, USER RESPONSIBILITIES & LIABILITY ALLOCATION

45. NATURE OF THE PLATFORM

CareHarbor360 is an online technology platform that enables registered users to create profiles, search for caregiving opportunities or caregivers, communicate with one another, and enter into independent caregiving arrangements.

CareHarbor360 provides software and related technology services. Except where expressly stated, CareHarbor360 is not a party to agreements entered into directly between users.

46. NO EMPLOYMENT RELATIONSHIP

Unless expressly agreed in writing for a specific service, CareHarbor360 does not employ caregivers listed on the platform.

Use of the Services does not create an employment relationship between CareHarbor360 and:

• caregivers;

• families;

• agencies;

• employers; or

• other users.

Nothing in these Terms should be interpreted as creating an employer-employee relationship between CareHarbor360 and platform users.

47. NO STAFFING OR RECRUITMENT AGENCY

CareHarbor360 provides a marketplace that facilitates introductions and communication between users.

Except where expressly stated for a specific offering, CareHarbor360 does not undertake recruitment, placement, staffing, or employment agency services on behalf of users.

Users remain responsible for evaluating whether another user is suitable for their individual needs.

48. USER-TO-USER AGREEMENTS

Any agreement relating to caregiving services, including discussions regarding duties, schedules, compensation, duration of engagement, confidentiality, or termination, is entered into directly between the relevant users.

CareHarbor360 is not a contracting party to those arrangements unless expressly identified in a separate written agreement.

49. HIRING DECISIONS

Families, employers, and agencies are solely responsible for deciding whether to engage a caregiver.

CareHarbor360 does not direct or control hiring decisions and does not recommend that any particular caregiver be hired solely because that caregiver appears on the platform.

50. CAREGIVER DECISIONS

Caregivers independently determine whether to:

• apply for positions;

• communicate with prospective clients;

• accept or decline engagements; and

• continue or discontinue services, subject to applicable agreements and law.

Nothing in these Terms requires a caregiver to accept any particular opportunity.

51. USER DUE DILIGENCE

Users are responsible for conducting appropriate due diligence before entering into a caregiving arrangement.

Depending on the circumstances, this may include verifying information, interviewing candidates, checking references, confirming qualifications, and ensuring that the arrangement complies with applicable law.

CareHarbor360 encourages users to make informed decisions based on their own assessment of the available information.

52. IDENTITY VERIFICATION

Where CareHarbor360 offers identity verification, it is intended to help confirm certain aspects of a user's identity.

Identity verification:

• is limited to the scope of the verification process used;

• does not certify a user's character, honesty, competence, or future conduct;

• does not guarantee that information supplied by third parties is complete or current.

Users should not rely solely on verification status when making hiring or engagement decisions.

53. BACKGROUND CHECKS

CareHarbor360 does not perform, offer, or broker background checks of any kind, for any user. The only automated verification CareHarbor360 performs is identity verification, which confirms identity only and does not establish criminal history, employment history, qualifications, or suitability.

Users remain fully responsible for conducting their own screening, including interviews, reference checks, and any background check they consider appropriate, before engaging any other user.

54. USER-GENERATED INFORMATION

Profiles, biographies, resumes, certifications, references, reviews, ratings, photographs, and other user-submitted content are generally provided by the users who submit them.

CareHarbor360 may moderate content for compliance with platform rules, but does not guarantee the completeness, accuracy, or reliability of user-submitted information.

Users are responsible for information they submit.

55. REVIEWS AND RATINGS

Reviews and ratings reflect the opinions and experiences of individual users.

While CareHarbor360 may investigate reports of fraudulent or abusive reviews, it does not endorse every opinion expressed by users.

CareHarbor360 reserves the right to remove reviews that violate these Terms or applicable law.

56. USER COMMUNICATIONS

CareHarbor360 may provide messaging or communication tools to facilitate interactions between users.

Unless expressly stated, CareHarbor360 does not routinely monitor every communication exchanged through the platform.

Users remain responsible for the content of their communications and should exercise caution when sharing personal information.

57. OFF-PLATFORM ARRANGEMENTS

Users may decide to continue their relationship outside the platform.

Once users choose to interact outside CareHarbor360's systems, the platform may have limited ability to assist with disputes, communications, or investigations relating to those interactions.

58. PAYMENT ARRANGEMENTS

Where payments are not processed through CareHarbor360, users are solely responsible for negotiating and fulfilling payment obligations between themselves.

CareHarbor360 is not responsible for payment disputes arising from arrangements conducted outside the platform.

59. WORKPLACE AND HOUSEHOLD SAFETY

Families and employers are responsible for maintaining a reasonably safe environment for caregivers in accordance with applicable law.

Caregivers are responsible for conducting themselves in a professional and lawful manner while providing services.

Users should promptly report significant safety concerns encountered through the platform.

60. COMPLIANCE WITH APPLICABLE LAW

Users are responsible for complying with all laws applicable to their activities, including laws relating to employment, taxation, contracts, anti-discrimination, child protection, elder protection, consumer protection, and privacy.

CareHarbor360 does not provide legal, tax, or employment advice through the platform.

61. USER RESPONSIBILITY FOR DECISIONS

Users retain sole responsibility for decisions they make using information available through the Services, including decisions relating to:

• hiring;

• accepting engagements;

• compensation;

• scheduling;

• supervision;

• termination of services; and

• contractual arrangements with other users.

62. PLATFORM ROLE DURING DISPUTES

CareHarbor360 may, but is not obligated to, assist users in resolving disputes by facilitating communication, reviewing available platform records, or enforcing its own Terms.

CareHarbor360 generally does not adjudicate contractual disputes between users or determine legal liability between them.

63. THIRD-PARTY SERVICES

The Services may integrate with or reference third-party products or services, such as payment processors, identity verification providers, mapping services, communication tools, or analytics providers.

CareHarbor360 is not responsible for the availability, performance, or policies of third-party services, which remain subject to their own terms and privacy practices.

64. NO GUARANTEE OF OUTCOMES

CareHarbor360 does not guarantee:

• successful matches;

• employment opportunities;

• caregiver availability;

• user satisfaction;

• uninterrupted service;

• financial outcomes; or

• any particular result from use of the platform.

The platform provides tools to facilitate connections; users remain responsible for the outcomes of their own decisions and arrangements.

65. RISK ALLOCATION

By using the Services, users acknowledge that entering into caregiving arrangements involves independent decisions and inherent uncertainties.

To the fullest extent permitted by applicable law:

• each user is responsible for their own acts and omissions;

• users are responsible for complying with their agreements with one another; and

• CareHarbor360's responsibility is limited to providing the technology services described in these Terms.

Nothing in this section excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

Chapter 5

DISCLAIMERS OF WARRANTIES

66. SERVICES PROVIDED "AS AVAILABLE"

The Services are provided on an "as available" basis.

CareHarbor360 endeavors to provide reliable and high-quality Services but does not represent or warrant that the Services will always be:

• continuously available;

• uninterrupted;

• error-free;

• free from delays;

• compatible with every device or browser; or

• free from maintenance periods.

Scheduled or unscheduled interruptions may occur due to maintenance, technical issues, security events, third-party service disruptions, or circumstances beyond CareHarbor360's reasonable control.

67. NO WARRANTY OF PLATFORM AVAILABILITY

While CareHarbor360 seeks to maintain dependable platform availability, we do not warrant that access will be available at all times.

Temporary interruptions may result from:

• software updates;

• infrastructure maintenance;

• internet outages;

• cloud service interruptions;

• telecommunications failures;

• cybersecurity incidents;

• hardware failures; or

• other operational events.

68. NO WARRANTY OF USER CONDUCT

CareHarbor360 does not warrant or guarantee the conduct of any user.

Accordingly, CareHarbor360 does not guarantee that any caregiver, family, employer, agency, or other user will:

• act honestly;

• comply with applicable law;

• perform services competently;

• communicate accurately;

• fulfill contractual obligations;

• maintain professional qualifications; or

• behave appropriately.

Users should independently evaluate other users before entering into any arrangement.

69. NO WARRANTY OF PROFILE INFORMATION

User profiles, resumes, biographies, certifications, photographs, references, and similar content are generally submitted by users.

Although CareHarbor360 may moderate content for compliance with platform rules, we do not warrant that all user-submitted information is complete, accurate, current, or free from error.

70. NO WARRANTY OF MATCHING RESULTS

CareHarbor360 may provide search tools, filters, recommendations, or matching functionality intended to help users discover relevant opportunities or caregivers.

These tools are designed to assist users but do not guarantee:

• successful matches;

• hiring decisions;

• employment opportunities;

• caregiver availability;

• compatibility between users; or

• satisfactory caregiving outcomes.

Users remain responsible for their own selection decisions.

71. NO WARRANTY REGARDING IDENTITY VERIFICATION

Identity verification, where offered, is intended to improve trust within the platform.

Identity verification does not constitute a guarantee regarding:

• honesty;

• integrity;

• professional competence;

• future conduct;

• legal compliance; or

• suitability for any particular caregiving arrangement.

72. NO WARRANTY REGARDING BACKGROUND CHECKS

CareHarbor360 does not perform, offer, or broker background checks. No warranty is made or implied regarding any user's background, criminal history, conduct, or suitability, because no such check is performed by CareHarbor360.

73. NO WARRANTY REGARDING REVIEWS AND RATINGS

Reviews and ratings reflect the opinions of individual users.

CareHarbor360 does not warrant that reviews or ratings:

• are complete;

• are accurate;

• represent every user experience; or

• predict future interactions.

Users should consider reviews together with other relevant information.

74. NO WARRANTY REGARDING THIRD-PARTY SERVICES

The Services may interact with third-party products or services, including payment processors, identity verification providers, communication providers, mapping services, analytics providers, and cloud infrastructure providers.

CareHarbor360 does not warrant the availability, accuracy, performance, or security of third-party services.

Those services remain subject to their own terms and policies.

75. AI FEATURES DISCLAIMER

CareHarbor360 may provide AI-assisted features intended to support users.

AI-generated outputs are based on available information and automated processing and may contain errors, omissions, or inaccuracies.

AI features are provided to assist users and should not replace independent judgment.

AI-generated information should not be relied upon as legal, medical, financial, employment, tax, or emergency advice.

Users remain responsible for evaluating AI-generated recommendations before acting upon them.

76. NO PROFESSIONAL ADVICE

Information made available through the Services is provided for general informational purposes.

Unless expressly identified otherwise, nothing available through the Services constitutes:

• legal advice;

• medical advice;

• healthcare advice;

• nursing advice;

• employment advice;

• financial advice;

• accounting advice;

• tax advice; or

• professional counseling.

Users should consult appropriately qualified professionals where such advice is required.

77. COMMUNICATIONS DISCLAIMER

CareHarbor360 provides communication tools to facilitate interactions between users.

CareHarbor360 does not warrant that:

• messages will always be delivered;

• communications will be received promptly;

• users will respond;

• communications will remain continuously available.

Users are encouraged to maintain appropriate records of important communications.

78. INTERNET AND DEVICE DISCLAIMER

The quality and availability of the Services may depend on factors outside CareHarbor360's control, including:

• internet connectivity;

• mobile network availability;

• device compatibility;

• browser compatibility;

• operating system updates;

• third-party software.

Users are responsible for maintaining compatible devices and internet access.

79. SECURITY DISCLAIMER

CareHarbor360 implements reasonable administrative, technical, and organizational safeguards intended to protect the Services and user information.

However, no internet-based service or electronic storage system can be guaranteed to be completely secure.

Users acknowledge that unauthorized access, cyberattacks, software vulnerabilities, or other security incidents may occur despite reasonable safeguards.

Nothing in this section limits obligations imposed on CareHarbor360 under applicable law.

80. FORCE MAJEURE

CareHarbor360 shall not be responsible for delays or interruptions caused by events beyond its reasonable control, including:

• natural disasters;

• floods;

• earthquakes;

• fires;

• pandemics;

• epidemics;

• war;

• civil unrest;

• governmental actions;

• labor disputes;

• internet outages;

• utility failures;

• cyberattacks;

• failures of third-party infrastructure providers; or

• other comparable events.

CareHarbor360 will make reasonable efforts to restore Services following such events where practicable.

81. CHANGES TO THE SERVICES

CareHarbor360 may, from time to time:

• introduce new features;

• modify existing features;

• discontinue features;

• change user interfaces;

• improve platform functionality;

• remove obsolete functionality.

We do not warrant that every feature will remain available indefinitely.

82. DISCLAIMER SUBJECT TO APPLICABLE LAW

The disclaimers contained in these Terms apply only to the extent permitted by applicable law.

Nothing in these Terms excludes, restricts, or limits any right or remedy that cannot lawfully be excluded or limited under applicable law.

Chapter 6

LIMITATION OF LIABILITY

83. SCOPE

This Chapter allocates certain risks between CareHarbor360 and its users to the fullest extent permitted by applicable law.

Nothing in these Terms excludes, restricts, or limits any liability that cannot lawfully be excluded or limited under applicable law.

84. NATURE OF THE PLATFORM

CareHarbor360 is an AI-powered technology platform that facilitates connections between families, caregivers, care agencies, and other users.

Unless expressly stated otherwise, CareHarbor360 does not provide caregiving services, employ caregivers on behalf of clients, supervise the day-to-day performance of caregiving services, or guarantee the conduct, qualifications, availability, or performance of any user.

Users remain responsible for exercising independent judgment when selecting, engaging, supervising, or working with other users.

85. USER DECISIONS

Users acknowledge that decisions relating to:

• selecting caregivers or clients;

• accepting or declining engagements;

• caregiving instructions;

• supervision of care recipients;

• employment or contracting arrangements;

• compensation; and

• emergency decision-making

are made independently by users and not by CareHarbor360.

Except as required by applicable law, CareHarbor360 is not responsible for the outcomes of those decisions.

86. USER CONDUCT

CareHarbor360 is not responsible for the acts, omissions, negligence, misconduct, statements, or unlawful conduct of users, including caregivers, clients, agencies, or other third parties.

While CareHarbor360 may provide identity verification, reporting tools, Trust & Safety processes, ratings, reviews, or other features intended to promote a safer marketplace, these measures do not eliminate all risks associated with interactions between users.

87. CAREGIVING SERVICES

CareHarbor360 does not guarantee:

• the quality of caregiving services;

• successful caregiver-client matches;

• uninterrupted caregiving arrangements;

• user compatibility;

• caregiver availability;

• client suitability;

• medical or therapeutic outcomes; or

• satisfaction with any caregiving engagement.

Users remain responsible for determining whether a caregiving arrangement is appropriate for their individual circumstances.

88. THIRD-PARTY SERVICES

The platform may integrate or rely upon third-party services, including payment processors, identity verification providers, communication services, mapping providers, cloud hosting providers, artificial intelligence providers, analytics services, or other technology vendors.

Except as required by applicable law, CareHarbor360 is not responsible for the availability, performance, security, or actions of independent third-party providers.

89. ARTIFICIAL INTELLIGENCE

AI-powered features are intended to assist users by providing recommendations, summaries, translations, scheduling assistance, message drafting, and other productivity tools.

AI-generated content may contain inaccuracies, omissions, or outdated information.

Users remain responsible for reviewing AI-generated content and making independent decisions based upon their own judgment.

CareHarbor360 does not guarantee the accuracy, completeness, or suitability of AI-generated outputs.

90. INDIRECT DAMAGES

To the fullest extent permitted by applicable law, CareHarbor360 shall not be liable for indirect, incidental, consequential, special, exemplary, or punitive damages arising out of or relating to the use of the platform, including but not limited to:

• loss of profits;

• loss of revenue;

• business interruption;

• reputational harm;

• loss of opportunity;

• loss of goodwill; or

• loss of data,

except where such limitations are prohibited by applicable law.

91. MAXIMUM LIABILITY

To the fullest extent permitted by applicable law, CareHarbor360's aggregate liability arising out of or relating to these Terms or the use of the platform shall not exceed the greater of:

• the total platform fees actually paid by the user to CareHarbor360 during the twelve (12) months immediately preceding the event giving rise to the claim; or

• the minimum amount required by applicable law, if greater.

This limitation does not apply where applicable law prohibits such limitations.

92. EXCEPTIONS

Nothing in these Terms excludes or limits liability for:

• fraud or fraudulent misrepresentation;

• willful misconduct where liability cannot lawfully be excluded;

• gross negligence where applicable law prohibits limitation;

• death or personal injury resulting from negligence where limitation is prohibited by law; or

• any other liability that cannot lawfully be excluded or limited.

93. USER RESPONSIBILITY

Users acknowledge that online marketplaces involve inherent risks.

Each user agrees to:

• exercise reasonable care and independent judgment;

• verify information that is material to their decisions;

• communicate openly regarding caregiving arrangements;

• comply with applicable laws; and

• promptly report safety concerns through CareHarbor360's Trust & Safety processes.

94. SURVIVAL

This Chapter survives the suspension or termination of a user's account and continues to apply to claims arising from events that occurred during use of the CareHarbor360 platform, to the extent permitted by applicable law.

Chapter 7

INDEMNIFICATION

95. USER INDEMNIFICATION

To the fullest extent permitted by applicable law, you agree to defend (where applicable), indemnify, and hold harmless CareHarbor360, its parent entities, affiliates, directors, officers, employees, contractors, representatives, licensors, successors, and assigns (collectively, the "CareHarbor360 Parties") from and against claims, demands, actions, proceedings, liabilities, judgments, settlements, losses, damages, costs, and reasonable legal expenses arising out of or relating to:

• your use of the Services;

• your violation of these Terms;

• your violation of applicable law;

• your negligent or wrongful acts or omissions;

• your breach of agreements with other users;

• your infringement of another person's intellectual property rights;

• your misuse of personal information obtained through the platform; or

• your fraudulent, deceptive, or unlawful conduct.

This obligation applies only to the extent the claim arises from your own acts or omissions.

96. THIRD-PARTY CLAIMS

Without limiting Section 95, you agree to indemnify the CareHarbor360 Parties against third-party claims arising from:

• inaccurate profile information you submitted;

• false certifications or qualifications;

• impersonation;

• identity fraud;

• unlawful discrimination;

• harassment;

• defamation;

• copyright infringement;

• trademark infringement;

• invasion of privacy;

• unauthorized disclosure of confidential information;

• child safety violations;

• elder abuse allegations arising from your conduct;

• employment disputes arising from your direct relationship with another user; and

• tax or wage disputes arising from your direct agreements with another user.

97. USER CONTENT

You represent that you have the legal right to upload, publish, or transmit any content you submit through the Services.

You agree to indemnify the CareHarbor360 Parties against claims alleging that your content infringes the rights of another person or otherwise violates applicable law.

98. USER-TO-USER DISPUTES

Users are solely responsible for disputes arising from agreements entered into directly with one another.

To the fullest extent permitted by applicable law, you agree to indemnify the CareHarbor360 Parties against claims brought by another user that arise primarily from your own conduct, representations, contractual obligations, or breach of agreements between users.

Nothing in this section prevents CareHarbor360 from cooperating with lawful investigations or complying with court orders.

99. EMPLOYMENT AND TAX MATTERS

If a user enters into an employment, contractor, or other working relationship with another user, the parties to that relationship are responsible for complying with applicable employment, labor, tax, and social security laws.

You agree to indemnify the CareHarbor360 Parties against claims arising from your failure to comply with such obligations, to the extent those claims are based on your conduct rather than that of CareHarbor360.

100. INTELLECTUAL PROPERTY CLAIMS

You agree not to upload, distribute, or make available material that infringes the intellectual property rights of another person.

If your conduct results in a claim alleging infringement of copyright, trademark, patent, trade secret, or other intellectual property rights, you agree to indemnify the CareHarbor360 Parties to the extent permitted by applicable law.

101. MISUSE OF PERSONAL INFORMATION

If you obtain personal information through the Services, you agree to use it only for lawful purposes related to legitimate caregiving arrangements.

You agree to indemnify the CareHarbor360 Parties against claims arising from your unauthorized collection, disclosure, sale, misuse, or unlawful processing of another user's personal information.

102. INVESTIGATIONS AND COOPERATION

If CareHarbor360 reasonably believes that an indemnifiable claim may arise, it may request information or cooperation from the user whose conduct is at issue.

Users agree to provide reasonable cooperation, including relevant documents or information, to the extent permitted by applicable law.

Failure to cooperate may be considered when determining continued access to the Services.

103. DEFENSE OF CLAIMS

Where an indemnification obligation applies, CareHarbor360 may:

• assume control of the defense of the claim;

• participate in the defense;

• select legal counsel;

• negotiate settlement discussions; or

• require reasonable cooperation from the user.

Nothing in this section obligates CareHarbor360 to assume the defense of every claim.

104. SETTLEMENTS

A user subject to an indemnification obligation shall not settle any claim in a manner that imposes obligations, admissions of liability, or restrictions upon the CareHarbor360 Parties without CareHarbor360's prior written consent, such consent not to be unreasonably withheld where applicable.

105. NO LIMITATION OF OTHER RIGHTS

The indemnification obligations in this Chapter are in addition to, and do not limit, any other rights or remedies that CareHarbor360 may have under these Terms, applicable law, or equity.

106. SURVIVAL

The indemnification obligations contained in this Chapter survive suspension, termination, expiration, or closure of a user's account with respect to claims arising from events occurring during the user's use of the Services.

Chapter 8

INTELLECTUAL PROPERTY RIGHTS

107. OWNERSHIP OF THE PLATFORM

The Services, including the CareHarbor360 website, mobile applications, software, databases, source code, object code, APIs, user interfaces, page layouts, workflows, algorithms (to the extent protectable), compilations, documentation, graphics, icons, text, photographs owned by CareHarbor360, videos, audio, branding, and other materials provided by CareHarbor360 (collectively, the "Platform Content"), are owned by or licensed to CareHarbor360 and are protected by applicable intellectual property laws.

Except for the limited rights expressly granted in these Terms, no ownership rights are transferred to users.

108. CAREHARBOR360 TRADEMARKS

The names CareHarbor360, its logos, slogans, trade dress, product names, service names, and other brand identifiers are the exclusive property of CareHarbor360 or its licensors.

Users may not:

• copy;

• modify;

• reproduce;

• imitate;

• register;

• distribute; or

• otherwise use

CareHarbor360 trademarks without prior written authorization, except as permitted by applicable law.

109. LIMITED LICENSE TO USERS

Subject to compliance with these Terms, CareHarbor360 grants users a limited, non-exclusive, non-transferable, revocable license to access and use the Services for their intended personal or internal business purposes.

This license does not permit users to:

• copy substantial portions of the platform;

• redistribute platform content;

• create derivative works from protected platform content;

• commercially exploit the Services except as expressly permitted;

• sublicense access to the Services;

• circumvent technical restrictions.

All rights not expressly granted are reserved by CareHarbor360.

110. USER CONTENT

Users retain ownership of intellectual property rights they lawfully hold in content they submit through the Services, including profile information, photographs, resumes, reviews, ratings, job postings, messages, and other materials ("User Content").

By submitting User Content, you represent and warrant that you have the necessary rights and permissions to do so.

111. LICENSE GRANTED TO CAREHARBOR360

By submitting User Content to the Services, you grant CareHarbor360 a non-exclusive, worldwide, royalty-free, sublicensable (only where reasonably necessary to operate the Services), transferable in connection with a lawful business transfer, license to:

• host;

• store;

• reproduce;

• display;

• format;

• index;

• transmit;

• distribute within the platform;

• adapt for technical compatibility; and

• otherwise process

your User Content solely for purposes of operating, maintaining, securing, improving, promoting, and providing the Services, in accordance with these Terms and the Privacy Policy.

This license ends when the content is deleted from the platform, except to the extent retention is required for legal compliance, backups, dispute resolution, fraud prevention, or other legitimate operational purposes.

112. PUBLIC CONTENT

Content intentionally made public by users, such as public profiles, ratings, reviews, or job listings, may be displayed to other users and, where applicable, to visitors to the platform.

Users remain responsible for deciding what information they choose to make publicly available.

113. USER REPRESENTATIONS

You represent and warrant that:

• you own or have the necessary rights to submit User Content;

• your User Content does not infringe another person's rights;

• your User Content does not violate applicable law;

• your User Content is not misleading or fraudulent.

You remain solely responsible for User Content that you submit.

114. FEEDBACK

CareHarbor360 welcomes suggestions, comments, ideas, and other feedback relating to the Services.

Unless otherwise agreed in writing, any feedback voluntarily submitted may be used by CareHarbor360 without obligation to provide compensation or attribution.

Nothing in this section transfers ownership of your independent inventions or confidential business information that was clearly identified as confidential when shared.

115. COPYRIGHT COMPLAINTS

If you believe that content available through the Services infringes your copyright or other intellectual property rights, you may submit a written complaint containing sufficient information to identify:

• the allegedly infringed work;

• the allegedly infringing material;

• your contact information;

• the basis for your claim; and

• a statement made in good faith that you believe the use is unauthorized.

CareHarbor360 may investigate such complaints and take appropriate action, including removing or disabling access to content where warranted.

116. REPEAT INFRINGEMENT

CareHarbor360 reserves the right to suspend or terminate accounts that repeatedly infringe the intellectual property rights of others, subject to appropriate investigation and applicable law.

117. PLATFORM RESTRICTIONS

Users shall not, except as permitted by applicable law:

• reverse engineer;

• decompile;

• disassemble;

• attempt to derive source code;

• circumvent technical protection measures;

• scrape substantial portions of platform data using automated means without authorization;

• interfere with platform security;

• use the Services to develop a competing service through unauthorized copying of protected content or systems.

Nothing in this section restricts rights that cannot lawfully be limited, including any mandatory rights relating to interoperability or reverse engineering under applicable law.

118. OPEN-SOURCE SOFTWARE

The Services may incorporate software distributed under open-source licenses.

Such components remain governed by their applicable open-source license terms.

Nothing in these Terms overrides rights granted under those licenses.

119. RESERVATION OF RIGHTS

Except for the limited license expressly granted to users, CareHarbor360 and its licensors reserve all rights, title, and interests in and to the Services and Platform Content.

No implied license shall be interpreted from these Terms.

120. SURVIVAL

Sections concerning ownership, intellectual property, feedback, infringement, confidentiality (where applicable), and restrictions on use survive termination of these Terms to the extent necessary to protect the parties' respective rights.

Chapter 9

ARTIFICIAL INTELLIGENCE (AI) SERVICES

121. AI FEATURES

CareHarbor360 may provide artificial intelligence ("AI") features to assist users in using the Services.

AI features may include, without limitation:

• caregiver recommendations;

• job recommendations;

• profile optimization;

• resume enhancement;

• job description generation;

• messaging assistance;

• interview preparation tools;

• search enhancements;

• scheduling suggestions;

• translation assistance;

• document summarization;

• platform navigation assistance;

• customer support chat features; and

• other AI-assisted functionality introduced from time to time.

AI features are intended to support users and do not replace independent human judgment.

122. PURPOSE OF AI

AI is designed to help users:

• organize information;

• identify potential matches;

• improve efficiency;

• generate drafts;

• summarize content;

• discover relevant opportunities; and

• support informed decision-making.

AI is one tool within the Services and should be used together with a user's own evaluation and judgment.

123. AI OUTPUTS

AI-generated outputs are produced using automated systems that analyze available information.

AI outputs:

• may be incomplete;

• may contain inaccuracies;

• may become outdated;

• may omit relevant information;

• may reflect limitations of the data provided; and

• may require human review.

Users are responsible for reviewing AI-generated content before relying upon it.

124. NO GUARANTEE OF ACCURACY

CareHarbor360 does not warrant that AI-generated outputs will be:

• accurate;

• complete;

• current;

• error-free;

• suitable for a particular purpose; or

• appropriate for every circumstance.

AI outputs should be treated as informational assistance rather than definitive conclusions.

125. MATCHING RECOMMENDATIONS

Where AI recommends caregivers, families, employers, agencies, or opportunities, such recommendations are based upon available information and automated analysis.

Recommendations do not constitute endorsements, certifications, or guarantees regarding:

• competence;

• qualifications;

• trustworthiness;

• compatibility;

• availability; or

• future performance.

Final selection decisions remain entirely with users.

126. GENERATED CONTENT

AI tools may assist users in generating:

• resumes;

• caregiver profiles;

• job postings;

• biographies;

• messages;

• summaries;

• interview questions;

• descriptions; and

• similar materials.

Users remain solely responsible for reviewing, editing, approving, and submitting any AI-generated content.

Submission of AI-generated material constitutes the user's representation that the content has been reviewed and approved.

127. USER INPUTS

Users remain responsible for information they submit to AI features.

Users should avoid submitting:

• passwords;

• one-time passwords (OTPs);

• payment credentials;

• confidential information they are not authorized to disclose;

• proprietary third-party information; or

• other information whose disclosure would violate applicable law or contractual obligations.

128. HUMAN DECISION-MAKING

AI features are intended to assist—not replace—human decision-making.

Users should independently evaluate information before making decisions relating to:

• hiring;

• accepting employment;

• caregiving arrangements;

• compensation;

• contracts;

• legal obligations;

• health or safety matters; or

• financial commitments.

129. NO PROFESSIONAL ADVICE

AI-generated information does not constitute:

• legal advice;

• medical advice;

• healthcare advice;

• nursing advice;

• financial advice;

• tax advice;

• employment advice;

• psychological counseling; or

• any other regulated professional advice.

Users should consult appropriately qualified professionals where such advice is required.

130. AI BIAS AND LIMITATIONS

Artificial intelligence systems may produce outputs that reflect limitations of available data or statistical models.

CareHarbor360 works to improve AI performance over time but cannot guarantee that AI outputs will always be:

• unbiased;

• culturally appropriate;

• contextually complete; or

• free from unintended errors.

Users are encouraged to exercise independent judgment when reviewing AI-generated information.

131. AI IMPROVEMENT

CareHarbor360 may use information generated through users' interactions with AI features to improve, maintain, test, and enhance the performance of its AI systems and related Services.

Where personal information is involved, such processing will be carried out in accordance with the Privacy Policy and applicable law.

132. AI SERVICE AVAILABILITY

AI features may change over time.

CareHarbor360 may:

• introduce new AI capabilities;

• discontinue existing AI tools;

• update underlying models;

• modify AI workflows;

• adjust performance characteristics; or

• temporarily suspend AI functionality for maintenance, testing, security, or operational reasons.

133. THIRD-PARTY AI SERVICES

Certain AI functionality may be provided using third-party technology providers.

Where applicable, CareHarbor360 may transmit user inputs to such providers as reasonably necessary to generate AI outputs.

Such processing will be carried out in accordance with applicable agreements, the Privacy Policy, and applicable law.

134. PROHIBITED USE OF AI

Users shall not use AI features to:

• generate unlawful content;

• facilitate fraud;

• impersonate another person;

• harass or threaten others;

• create discriminatory job postings;

• violate intellectual property rights;

• distribute malicious software;

• interfere with the operation of the Services; or

• engage in activities prohibited by these Terms or applicable law.

135. NO AUTOMATED RIGHTS

AI-generated outputs do not create legal rights or obligations between users.

Contracts, employment relationships, caregiving arrangements, and other legal relationships arise only through the actions and agreements of the relevant users.

136. SURVIVAL

The provisions of this Chapter survive termination of these Terms to the extent necessary to govern the use of AI-generated content, ongoing dispute resolution, and compliance with applicable law.

Chapter 10

GENERAL LEGAL PROVISIONS

137. GOVERNING LAW

These Terms and any dispute arising out of or relating to the Services shall be governed by and construed in accordance with the laws of the Republic of India, without regard to conflict of law principles to the extent permitted by applicable law.

Nothing in these Terms limits any mandatory statutory rights that cannot lawfully be excluded.

138. DISPUTE RESOLUTION

CareHarbor360 encourages users to contact us first to resolve concerns informally before initiating formal legal proceedings.

If a dispute cannot be resolved informally, the parties may pursue any remedies available under applicable law.

Nothing in this section prevents either party from seeking urgent interim or injunctive relief where permitted by law.

139. JURISDICTION

Subject to applicable law and any agreed dispute resolution process, the courts having competent jurisdiction in Anantapur, Andhra Pradesh, India shall have jurisdiction over disputes arising from or relating to these Terms.

140. ELECTRONIC COMMUNICATIONS

By using the Services, users consent to receive communications electronically, including notices, updates, invoices, confirmations, security alerts, and other information relating to the Services.

Electronic communications may satisfy legal requirements that communications be in writing, where recognized by applicable law.

141. ELECTRONIC ACCEPTANCE

Users acknowledge that selecting an acceptance checkbox, clicking an "I Agree" button, creating an account, or otherwise using the Services may constitute electronic acceptance of these Terms where permitted by applicable law.

142. MODIFICATIONS TO THE TERMS

CareHarbor360 may revise these Terms from time to time to reflect changes in the Services, applicable law, security practices, or business operations.

Where required by applicable law, users will be notified of material changes through appropriate means, such as platform notifications or email.

Continued use of the Services after updated Terms become effective constitutes acceptance of the revised Terms, unless applicable law requires additional consent.

143. ASSIGNMENT

Users may not assign or transfer their rights or obligations under these Terms without CareHarbor360's prior written consent, except where applicable law provides otherwise.

CareHarbor360 may assign or transfer these Terms in connection with a merger, acquisition, corporate restructuring, sale of assets, financing transaction, or similar business event, provided that such transfer does not reduce users' mandatory legal rights.

144. RELATIONSHIP OF THE PARTIES

Nothing in these Terms creates a partnership, joint venture, agency, franchise, fiduciary relationship, or employment relationship between CareHarbor360 and any user.

Users act independently and are solely responsible for their own activities on the platform.

145. SEVERABILITY

If any provision of these Terms is held to be invalid, unlawful, or unenforceable by a court or other competent authority, that provision shall be enforced to the maximum extent permitted by law, and the remaining provisions shall continue in full force and effect.

146. NO WAIVER

Failure or delay by CareHarbor360 to enforce any provision of these Terms shall not constitute a waiver of that provision or any other right.

Any waiver must be in writing and signed by an authorized representative of CareHarbor360.

147. HEADINGS

Section titles and headings are included for convenience only and do not affect the interpretation of these Terms.

148. INTERPRETATION

Unless the context requires otherwise:

• singular includes plural and vice versa;

• references to one gender include all genders;

• the words "including," "such as," and similar expressions mean "including without limitation";

• references to statutes include amendments and successor legislation.

149. ENTIRE AGREEMENT

These Terms, together with the Privacy Policy and any additional terms expressly incorporated by reference, constitute the entire agreement between the user and CareHarbor360 regarding the use of the Services and supersede prior understandings relating to the same subject matter.

Nothing in this section limits separate written agreements executed between CareHarbor360 and a user.

150. SURVIVING PROVISIONS

The following provisions survive suspension, termination, or expiration of these Terms to the extent necessary to give them effect:

• payment obligations;

• intellectual property rights;

• licenses granted under these Terms;

• confidentiality obligations;

• limitation of liability;

• indemnification;

• dispute resolution;

• governing law;

• jurisdiction; and

• any other provisions that by their nature are intended to survive.

151. LANGUAGE

These Terms are drafted in English.

If CareHarbor360 provides a translated version for convenience, the English version shall prevail to the extent permitted by applicable law in the event of any inconsistency.

152. NOTICES

Legal notices to CareHarbor360 should be sent to the contact details designated by CareHarbor360 for legal correspondence.

Users are responsible for maintaining accurate contact information within their account so that important notices can be delivered.

153. CONTACT INFORMATION

Questions regarding these Terms may be directed to CareHarbor360 through the contact information published on the platform.

Where required by applicable law, CareHarbor360 will identify appropriate contact details for legal notices and grievance handling.

154. NO THIRD-PARTY BENEFICIARIES

Except where expressly stated or required by applicable law, these Terms do not create rights in favor of any person or entity that is not a party to these Terms.

155. COMPLIANCE WITH APPLICABLE LAW

Nothing in these Terms requires a party to act in a manner that would violate applicable law.

If any provision conflicts with a mandatory legal requirement, the mandatory legal requirement shall prevail to the extent of the conflict.

156. EFFECTIVE DATE

These Terms become effective upon a user's acceptance through electronic means or upon first use of the Services, whichever occurs earlier, and remain in effect until terminated in accordance with these Terms.

END OF TERMS OF SERVICE

Overall assessment

The Terms of Service now provide a solid contractual framework for an AI-enabled caregiver marketplace. They clearly define the platform's role, allocate responsibilities, address payments, intellectual property, AI functionality, liability, and general legal provisions, while avoiding absolute disclaimers that may be unenforceable under Indian law.

Before launch, I recommend having Indian legal counsel review the documents for compliance with current Indian consumer protection, employment, intermediary, privacy, and digital platform laws, and to tailor details such as the governing jurisdiction, dispute resolution mechanism, and any regulatory requirements specific to your business model.